Returns & Refunds
Food products need a clear and practical issue-resolution policy.
Eligible issues
- Wrong item received
- Parcel/product damaged in transit
- Missing item
- Seal visibly compromised on arrival
- Expired product or material product defect
Change-of-mind returns
Because DeshiGram sells food products, opened or used products are generally not suitable for change-of-mind returns. Eligibility is reviewed according to the product condition, issue and applicable law.
How to raise an issue
Contact us as soon as possible with your order details and clear photos/video of the issue where relevant. DeshiGram will review the case and provide the appropriate resolution.
Refunds
Approved refunds are processed through an appropriate available method. Processing time can depend on the payment method or banking channel.